Returns & Exchanges
At Fantôme, we want you to be completely enchanted by your purchase. If a product does not meet your expectations, we offer a 30-day return window for items in their original, unopened condition.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to begin the process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Affix Shipping Label
Download and print the prepaid return labels provided via email and attach it to the outside of your parcel.
Receive Your Refund
Once our studio inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing